Localizing the Global - A Minor Field Study about Globalization and Identity among Call-Center Employees in Northern India
In our time it is widely argued that we are undergoing global transformations that influence the way we think about ourselves and how we interact and form ties with others. The intensified global integration of service sectors during the last five to ten years underscores such transformations. In recent research and among popular commentators the rise of transnational call-centers in India that pr