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In this research group we are interested in service work; how new conditions and/or changes in service prerequisites effects people, environments and materiality.     Research Leaders Malin EsperssonEmail: malin [dot] espersson [at] ism [dot] lu [dot] se (malin[dot]espersson[at]ism[dot]lu[dot]se)Carina SjöholmEmail: carina [dot] sjoholm [at] ism [dot] lu [dot] se (carina[dot]sjoholm[at]ism[dot]lu[

https://www.ses.lu.se/en/research/research-groups/tjanstearbetets-villkor - 2026-04-21

Doctoral student Contact details Email: burak [dot] sayin [at] ses [dot] lu [dot] seOrganisation Department of Service Studies WebpageBurak Sayins profile in Lund University research portal

https://www.ses.lu.se/en/burak-sayin - 2026-04-21

Doctoral student Contact details Email: sara [dot] licata [at] ses [dot] lu [dot] seOrganisation Department of Service Studies WebpageSara Licatas profile in Lund University research portal Publications Displaying of publications. Sorted by year, then title. Filter by type AllJournal article Filter Being and becoming local : migrants’ personal social networks and their influence on inclusive visit

https://www.ses.lu.se/en/sara-licata - 2026-04-21

Society is moving away from cash and cash payment. Instead, there is a growing amount of digital transactions and payment solutions. What does the consumer and the retailer think? Carin Rehncrona shares some insights from her doctoral studies and thesis work. Carin was born and raised outside of Barsebäck on the Scanian west coast. Her interest in the banking world brought her to Lund university a

https://www.ses.lu.se/en/research/doctoral-studies/meet-our-doctoral-students/carin-rehncrona-i-study-payment-services-and-solutions - 2026-04-21

Reception – floor E3 Carina Carlsson & Matilda YourstoneEmail: info [at] ses [dot] lu [dot] se (info[at]ses[dot]lu[dot]se)Phone: +46 42-35 66 20Telephone hours: Monday-Thursday 09:00-16:00 (closed for lunch 12:00-13:00)Ordinary opening hours:Monday, Tuesday, Wednesday and Friday 10.00-12.00 + 13.00-15.00Thursdays closed. Malin Zillinger Head of Department Email: malin [dot] zillinger [at] ses [dot

https://www.ses.lu.se/en/contact - 2026-04-21

Maria from Uganda 1. What is the best thing about the Service Management programme? I think the programme's ability to give students a thorough understanding of a variety of service-related topics, such as customer satisfaction, service logistics, service innovation, and service quality, is one of its greatest features. Students gain a comprehensive foundation of understanding from this approach,

https://www.ses.lu.se/en/what-maria-says-about-masters-service-management-retail - 2026-04-21

To confirm your plans to study at the Master Programme in Service Management for the start in 2023, please fill in this SIR form (Statement of Intention to Register) no later than June 6. Name: (required) Address: (required) Postaladdress: (required) Country (required) Email (required) I am admitted to the Master Programme in Service Management, with specialisation: (required) Culture and Creativi

https://www.ses.lu.se/en/form/statement-intention-register-autumn-semester-2023 - 2026-04-21

Frida from Sweden 1. What is the best thing about the Service Management programme? To me, the best thing about the Service Management programme is the broad approach to different service-related areas. During my time in the programme, I have studied topics such as organisation, marketing, service logistics and digitalisation. Due to this breadth, you gain a comprehensive understanding in Service

https://www.ses.lu.se/en/education/masters-programmes/meet-our-students/what-frida-says-about-masters-service-management-retail - 2026-04-21

Emelie from Sweden What is the best thing about your programme? For me, the best thing about my programme is that it is very broad, while still offering the opportunity to specialize within the area that you are interested in. You can really find your own niche within the programme, opening up for loads of opportunities when you graduate. Why did you choose the specialisation in Sustainable Servic

https://www.ses.lu.se/en/education/masters-programmes/meet-our-students/what-emelie-says-about-masters-service-management-sustainable-service-management - 2026-04-21

https://www.ses.lu.se/en/education/start-autumn-semester-2023/welcome-joint-masters-programme-tourism-development-culture - 2026-04-21

Spring 2024 Semester 2SMMX21 Methods in Social Sciences (15 credits)SyllabusReading listExaminerFor specialisation Culture and Creativity ManagementSMMX22 Service Development and Entrepreneurship (15 credits)SyllabusReading listExaminerFor specialisation RetailSMMV23 Service Logistics (7.5 credits)SyllabusReading listExaminerSMMV24 Retail Marketing: Theoretical Perspectives and Concepts (7.5 credi

https://www.ses.lu.se/en/education/study-information/syllabi-and-reading-lists/syllabi-and-reading-lists-21 - 2026-04-21

Doctoral student and researcher Contact details Email: ida [dot] wingren [at] ses [dot] lu [dot] seOrganisation Department of Service Studies WebpageIda Wingrens profile in Lund University research portal Publications Displaying of publications. Sorted by year, then title. Filter by type AllConference - otherConference paper: abstractJournal articleReport Filter Why and how to engage regional stak

https://www.ses.lu.se/en/ida-wingren-0 - 2026-04-21

Doctoral student Contact details Email: aditi [dot] bisen [at] ses [dot] lu [dot] seOrganisation Department of Service Studies WebpageAditi Bisens profile in Lund University research portal

https://www.ses.lu.se/en/aditi-bisen - 2026-04-21

Lecturer Contact details Email: yulia [dot] vakulenko [at] plog [dot] lth [dot] se Phone: +46 46 222 39 23Organisation Packaging Logistics Visiting address: Sölvegatan 26, Lund Service point: 26 WebpageYulia Vakulenkos profile in Lund University research portalOther affiliations Affiliated researcher Centre for Retail and Logistics (REAL) Visiting lecturer Department of Service Studies Publication

https://www.ses.lu.se/en/yulia-vakulenko - 2026-04-21

Doctoral student Contact details Email: emmelina [dot] eriksson [at] ses [dot] lu [dot] seOrganisation Department of Service Studies WebpageEmmelina Erikssons profile in Lund University research portalOther affiliations Affiliated researcher Centre for Retail and Logistics (REAL)

https://www.ses.lu.se/en/emmelina-eriksson - 2026-04-21

Welcome to our department this coming spring semester – both new and current students. Welcome new students!What are you studying?The Fashion Market: Innovation and Fashion Forecasting (SESA01)The Fashion Market: Fashion Communication and Sustainability (SESA02)Master's programmeWelcome back! The semester starts 20th of January. Year 1: Methods in Social Science (SMMX21)Course introduction: 2024-0

https://www.ses.lu.se/en/education/start-spring-semester-2025 - 2026-04-21

Khan Kasi, Business developer at IKEA in SwitzerlandWhat did you do before you started studying the Master’s programme in Service Management?Before joining the program, I was involved in managing Quality Management Systems and Information Security Management Systems. Specifically, I worked on implementing ISO standards, conducting internal audits, and ensuring compliance. This included obtaining c

https://www.ses.lu.se/en/education/masters-programmes/meet-our-alumni/what-khan-says-about-masters-service-management-supply-chain-management - 2026-04-21

Autumn Semester 2024 Semester 1SMMX11 Introduction to Service Management (7.5 credits) 2/9 – 1/10-24SyllabusReading listExaminerFor specialisation Culture and Creativity ManagementSMMV12 Introduction to Culture and Creativity Management (7.5 credits) 2/10 – 31/10-24SyllabusReading listExaminerFor specialisation Retailing and ConsumptionSMMM13 Introduction to Retailing and Consumption (7.5 credits)

https://www.ses.lu.se/en/education/study-information/syllabi-and-reading-lists/syllabi-and-reading-lists-22 - 2026-04-21

Alexandra Rosu, Application Consultant at PageroWhat did you do before you started studying the Master’s programme in Service Management?I got my Bachelor's degree in Business Administration, Public Service from Academy of Economic Studies of Moldova. After that, my background consists of a mix between internships and a few years of experience in the hospitality industry.Why did you choose Sweden

https://www.ses.lu.se/en/education/masters-programmes/meet-our-alumni/what-alexandra-says-about-masters-service-management-tourism - 2026-04-21

Get to know the participants of the CROCUS conference Beyond Site/Sight. As a preparation for Beyond site/sight we ask all participants to reflect on place and placemaking in relation to their own practice. Parts of the reflections was published in the Beyond Site/Sight publication, edited by Jörgen Dahlqvist, Ida de Wit Sandström, Cecilia Fredriksson, Marie Ledendal and Robert Willim. Reflections

https://www.ses.lu.se/en/crocus/crocus-conference-beyond-sitesight-2024/beyond-sitesights-community - 2026-04-21