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LL_SMMP11_rev170911 Reading list for Service Management: Managing Service Organisations, 15 credits (SMMP11) The reading list was approved by the Board of the Department of Service Management and Service Studies 29 August 2013, revised 11 September 2017. The reading list is valid from 1 October 2017. Bitner, Mary Joe. (1992). Servicescapes: The impact of physical surroundings on customers and empl

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmp11_rev170911.pdf - 2026-06-18

LL_SMMP33_rev151008 Reading list for Internationalisation and Place Development in the Retail Sector (SMMP33), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 10 June 2014, revised 8 October 2015. The reading list is valid from 1 November 2015. Gehl, Jan (2010). (2010). Cities for people. Washington: Island Press. [260 pp. ISBN 9781

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmp33_rev151008.pdf - 2026-06-18

Se bilaga. Litteraturlista för SMMR10, Service management: Vetenskapsteori och samhällsvetenskapliga teorier för tjänstevetenskap gällande från och med höstterminen 2015 Litteraturlistan är fastställd av Styrelsen för institutionen för service management och tjänstevetenskap 2015-05-19 att gälla från och med 2015- 08-01 Reading list for Service Management: Theories of Science and Social Sciences T

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr10.pdf - 2026-06-18

LL_SMMR22_160210 Reading list for Place and Destination Development (SMMR22), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 10 February 2016. The reading list is valid from 1 March 2016. Colomb, Claire (2012). Staging the new Berlin. Place marketing and the politics of urban reinvention post-1989. London: Routledge. [315 pp. ISBN

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr22_160210.pdf - 2026-06-18

Se bilaga. Litteraturlista för SMMR23, Servicelogistik inom detaljhandel gällande från och med vårterminen 2015 Litteraturlistan är fastställd av Styrelsen för institutionen för service management och tjänstevetenskap 2015-01-27 att gälla från och med 2015- 02-01 Reading  list  for  Service  Logistics  in  Retail  (SMMR23)  7.5  credits   The reading list was approved by the Board of the Departmen

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr23.pdf - 2026-06-18

See appendix. Literature for SMMR24, Marketing and Branding in Retail applies from semester spring semester 2015 Literature established by the board of the Department of Service Management and Service Studies on 2015-01-27 to apply from 2015-02-01 Reading  list  for  Marketing  and  Branding  in  Retail  (SMMR24)  7.5   credits   The reading list was approved by the Board of the Department of Serv

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr24_english.pdf - 2026-06-18

Se bilaga. Litteraturlista för SMMR25, Servicelogistik gällande från och med vårterminen 2015 Litteraturlistan är fastställd av Styrelsen för institutionen för service management och tjänstevetenskap 2015-01-27 att gälla från och med 2015- 02-01 Reading  list  for  Service  Logistics  (SMMR25)  7.5  credits   The reading list was approved by the Board of the Department of Service Management and Se

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr25.pdf - 2026-06-18

See appendix. Literature for SMMR26, Logistics and Supply Chains applies from semester spring semester 2015 Literature established by the board of the Department of Service Management and Service Studies on 2015-01-27 to apply from 2015-02-01 Reading  list  for  Logistics  and  Supply  Chains  (SMMR26)  7.5  credits   The reading list was approved by the Board of the Department of Service Manageme

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr26_english.pdf - 2026-06-18

LL_SMMR26_rev170126_eng Reading list for Logistics and Supply Chains (SMMR26), 7,5 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 27 January 2015, revised 26 January 2017. The reading list is valid from 1 February 2017. Holweg, Matthias, Disney, Steven, Holmström, Jan & Småros, Johanna. (2005). Supply Chain Collaboration: Making Sense

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr26_rev170126_eng_0.pdf - 2026-06-18

LL_SMMR31_170426 Reading list for Service Studies Perspectives on Sustainability Issues, 15 credits, SMMR31. The reading list was approved by the Board of the Department of Service Management and Service Studies 26 April, 2017. The reading list is valid from 1 August, 2017. Banister, David. (2008). The sustainable mobility paradigm. Transport Policy 15: 73-80. Baumann, Henrikke & Tillman, Anne-Mar

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr31_170426.pdf - 2026-06-18

LL_SMMR34_170607 Reading list for Transport System, Intermodality and Traceability (SMMR34), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 7 June 2017. The reading list is valid from 1 November 2017. Dittmana, Paul, J. (2013). Supply chain transformation: building and executing an integrated supply chain strategy. New York: McGraw

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr34_170607.pdf - 2026-06-18

LL_SMMS10_prel160802 Reading list for Service Management: Theory – Development and Traditions 15 hp, SMMS10. Preliminary version   Book about writing literature reviews, ca 200 pages Choose one of four: Hart, C (1998) Doing a literature review: releasing the social science research imagination, Sage: London. 230 pp. Jesson, J; Matheson, L & Lacey, F.M (2011) Doing your literature review: tradition

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms10_prel160802.pdf - 2026-06-18

LL_SMMS10_rev170503_eng Reading list for Service Management: Theory – Development and Traditions, 15 credits, SMMS10. The reading list was approved by the Board of the Department of Service Management and Service Studies 29 August, 2016, revised 3 May, 2017. The reading list is valid from 1 June 2017. Literature – part one of the course (about 1100 pp.) 1.   Literature review (about 175 pp.): Jess

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms10_rev170503_eng.pdf - 2026-06-18

LL_SMMS22_170125_eng Reading list for Destination Development and Marketing (SMMS22), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 25 January 2017. The reading list is valid from 1 February 2017. Baum, Tom, & Hagen, Laura (1999). Responses to Seasonality: the Experience of Peripheral Destinations. International Journal of Tourism

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms22_170125_eng.pdf - 2026-06-18

LL_SMMP22_180125 Reading list for Destination Development and Marketing (SMMS22), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 25 January 2017, revised 25 January 2018. The reading list is valid from 1 February 2018. Avraham, Eli, & Ketter, Eran (2013). Marketing destinations with prolonged negative images: Towards a theoretical

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms22_180125.pdf - 2026-06-18

LL_SMMS22_rev190130eng Reading list for Destination Development and Marketing (SMMS22), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 25 January 2017, last revised 30 January 2019. The reading list is valid from 1 February 2019. Avraham, Eli, & Ketter, Eran (2013). Marketing destinations with prolonged negative images: Towards a t

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms22_rev190130eng.pdf - 2026-06-18

LL_SMMS22_rev190130eng Reading list for Retail Marketing: A Socio-cultural Perspective, 7,5 credits (SMMS24) The reading list was approved by the Board of the Department of Service Management and Service Studies 10 February 2016, last revised 30 January 2019. The reading list is valid from 1 February 2019. Arnould, Eric. (2005). Animating the big middle. Journal of Retailing, 81(2), 89-96 Borghini

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms24_rev190130eng.pdf - 2026-06-18

LL_SMMV12_190503_eng Reading list for Introduction to culture and creativity management, 7,5 credits, (SMMV12). The reading list was approved by the Board of the Department of Service Management and Service Studies 3 May, 2019. The reading list is valid from 1 August. Belfiore, Eleonora & Bennett, Oliver (2010). The Social Impact of the Arts. An Intellectual History. Basingstoke: Palgrave Macmilla

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmv12_190503_eng.pdf - 2026-06-18

LL_SMMV13_eng_HT20_rev_200422 Reading list for Introduction to Retail (SMMV13), 7,5 credits. The reading list was approved by the Board of the Department of Service Management and Service Studies 2019-04-24, revised 2020-04-22. The reading list is valid from 31 August 2020. Arnould, Eric J. (2005). “Animating the big middle”, Journal of Retailing, Vol. 81 No. 2, p. 89‐96. Ballantyne, David & Nilss

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmv13_eng_ht20_rev_200422.pdf - 2026-06-18

LL_SMMV14_190515_eng Reading list for Introduction to supply chain management, 7,5 credits, SMMV14. The reading list was approved by the Board of the Department of Service Management and Service Studies 15 May, 2019. The reading list is valid from 1 August, 2019. Castillo, E., Vincent., Bell E., J., Rose, John, William., & Rodrigues, M, Alexandre. (2018). “Crowdsourcing Last Mile Delivery: Strateg

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmv14_190515_eng_ht20.pdf - 2026-06-18