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See appendix. Literature for SMMM11, Service Management: Master's (60 credits) Thesis applies from semester spring semester 2014 Literature established by the board of the Department of Service Management and Service Studies on 2013-12-17 to apply from 2014-01-01 Reading list for Service Management: Master’s (60 credits) Thesis, 15 credits (SMMM11) The literature was approved by the Board of the D
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmm11.pdf - 2026-09-07
See appendix. Literature for SMMM20, Service Management: Master's (Two Years) Thesis applies from spring semester 2015 Literature established by the board of the Department of Service Management and Service Studies on 2014-11-11 to apply from 2015-01-01 Reading list for Service Management: Master’s (120 credits) Thesis, 30 credits (SMMM20) The literature was approved by the Board of the Department
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmm20_141111.pdf - 2026-09-07
LL_SMMP11_rev150915 Reading list for Service Management: Managing Service Organisations, 15 credits (SMMP11) The reading list was approved by the Board of the Department of Service Management and Service Studies 29 August 2013, revised 15 September 2015. The reading list is valid from 1 October 2015. Bernard Burnes. (2009). Managing Change – A Strategic Approach to Organisational Dynamics. (5th Ed
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmp11_rev150915.pdf - 2026-09-07
LL_SMMP11_rev170911 Reading list for Service Management: Managing Service Organisations, 15 credits (SMMP11) The reading list was approved by the Board of the Department of Service Management and Service Studies 29 August 2013, revised 11 September 2017. The reading list is valid from 1 October 2017. Bitner, Mary Joe. (1992). Servicescapes: The impact of physical surroundings on customers and empl
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmp11_rev170911.pdf - 2026-09-07
LL_SMMP33_rev151008 Reading list for Internationalisation and Place Development in the Retail Sector (SMMP33), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 10 June 2014, revised 8 October 2015. The reading list is valid from 1 November 2015. Gehl, Jan (2010). (2010). Cities for people. Washington: Island Press. [260 pp. ISBN 9781
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmp33_rev151008.pdf - 2026-09-07
Se bilaga. Litteraturlista för SMMR10, Service management: Vetenskapsteori och samhällsvetenskapliga teorier för tjänstevetenskap gällande från och med höstterminen 2015 Litteraturlistan är fastställd av Styrelsen för institutionen för service management och tjänstevetenskap 2015-05-19 att gälla från och med 2015- 08-01 Reading list for Service Management: Theories of Science and Social Sciences T
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr10.pdf - 2026-09-07
LL_SMMR22_160210 Reading list for Place and Destination Development (SMMR22), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 10 February 2016. The reading list is valid from 1 March 2016. Colomb, Claire (2012). Staging the new Berlin. Place marketing and the politics of urban reinvention post-1989. London: Routledge. [315 pp. ISBN
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr22_160210.pdf - 2026-09-07
Se bilaga. Litteraturlista för SMMR23, Servicelogistik inom detaljhandel gällande från och med vårterminen 2015 Litteraturlistan är fastställd av Styrelsen för institutionen för service management och tjänstevetenskap 2015-01-27 att gälla från och med 2015- 02-01 Reading list for Service Logistics in Retail (SMMR23) 7.5 credits The reading list was approved by the Board of the Departmen
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr23.pdf - 2026-09-07
See appendix. Literature for SMMR24, Marketing and Branding in Retail applies from semester spring semester 2015 Literature established by the board of the Department of Service Management and Service Studies on 2015-01-27 to apply from 2015-02-01 Reading list for Marketing and Branding in Retail (SMMR24) 7.5 credits The reading list was approved by the Board of the Department of Serv
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr24_english.pdf - 2026-09-07
Se bilaga. Litteraturlista för SMMR25, Servicelogistik gällande från och med vårterminen 2015 Litteraturlistan är fastställd av Styrelsen för institutionen för service management och tjänstevetenskap 2015-01-27 att gälla från och med 2015- 02-01 Reading list for Service Logistics (SMMR25) 7.5 credits The reading list was approved by the Board of the Department of Service Management and Se
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr25.pdf - 2026-09-07
See appendix. Literature for SMMR26, Logistics and Supply Chains applies from semester spring semester 2015 Literature established by the board of the Department of Service Management and Service Studies on 2015-01-27 to apply from 2015-02-01 Reading list for Logistics and Supply Chains (SMMR26) 7.5 credits The reading list was approved by the Board of the Department of Service Manageme
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr26_english.pdf - 2026-09-07
LL_SMMR26_rev170126_eng Reading list for Logistics and Supply Chains (SMMR26), 7,5 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 27 January 2015, revised 26 January 2017. The reading list is valid from 1 February 2017. Holweg, Matthias, Disney, Steven, Holmström, Jan & Småros, Johanna. (2005). Supply Chain Collaboration: Making Sense
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr26_rev170126_eng_0.pdf - 2026-09-07
LL_SMMR31_170426 Reading list for Service Studies Perspectives on Sustainability Issues, 15 credits, SMMR31. The reading list was approved by the Board of the Department of Service Management and Service Studies 26 April, 2017. The reading list is valid from 1 August, 2017. Banister, David. (2008). The sustainable mobility paradigm. Transport Policy 15: 73-80. Baumann, Henrikke & Tillman, Anne-Mar
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr31_170426.pdf - 2026-09-07
LL_SMMR34_170607 Reading list for Transport System, Intermodality and Traceability (SMMR34), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 7 June 2017. The reading list is valid from 1 November 2017. Dittmana, Paul, J. (2013). Supply chain transformation: building and executing an integrated supply chain strategy. New York: McGraw
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr34_170607.pdf - 2026-09-07
LL_SMMS10_prel160802 Reading list for Service Management: Theory – Development and Traditions 15 hp, SMMS10. Preliminary version Book about writing literature reviews, ca 200 pages Choose one of four: Hart, C (1998) Doing a literature review: releasing the social science research imagination, Sage: London. 230 pp. Jesson, J; Matheson, L & Lacey, F.M (2011) Doing your literature review: tradition
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms10_prel160802.pdf - 2026-09-07
LL_SMMS10_rev170503_eng Reading list for Service Management: Theory – Development and Traditions, 15 credits, SMMS10. The reading list was approved by the Board of the Department of Service Management and Service Studies 29 August, 2016, revised 3 May, 2017. The reading list is valid from 1 June 2017. Literature – part one of the course (about 1100 pp.) 1. Literature review (about 175 pp.): Jess
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms10_rev170503_eng.pdf - 2026-09-07
LL_SMMS22_170125_eng Reading list for Destination Development and Marketing (SMMS22), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 25 January 2017. The reading list is valid from 1 February 2017. Baum, Tom, & Hagen, Laura (1999). Responses to Seasonality: the Experience of Peripheral Destinations. International Journal of Tourism
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms22_170125_eng.pdf - 2026-09-07
LL_SMMP22_180125 Reading list for Destination Development and Marketing (SMMS22), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 25 January 2017, revised 25 January 2018. The reading list is valid from 1 February 2018. Avraham, Eli, & Ketter, Eran (2013). Marketing destinations with prolonged negative images: Towards a theoretical
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms22_180125.pdf - 2026-09-07
LL_SMMS22_rev190130eng Reading list for Destination Development and Marketing (SMMS22), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 25 January 2017, last revised 30 January 2019. The reading list is valid from 1 February 2019. Avraham, Eli, & Ketter, Eran (2013). Marketing destinations with prolonged negative images: Towards a t
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms22_rev190130eng.pdf - 2026-09-07
LL_SMMS22_rev190130eng Reading list for Retail Marketing: A Socio-cultural Perspective, 7,5 credits (SMMS24) The reading list was approved by the Board of the Department of Service Management and Service Studies 10 February 2016, last revised 30 January 2019. The reading list is valid from 1 February 2019. Arnould, Eric. (2005). Animating the big middle. Journal of Retailing, 81(2), 89-96 Borghini
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms24_rev190130eng.pdf - 2026-09-07
