LL_SMMR34_170607 Reading list for Transport System, Intermodality and Traceability (SMMR34), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 7 June 2017. The reading list is valid from 1 November 2017. Dittmana, Paul, J. (2013). Supply chain transformation: building and executing an integrated supply chain strategy. New York: McGraw

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr34_170607.pdf - 2025-08-04

LL_SMMS10_prel160802 Reading list for Service Management: Theory – Development and Traditions 15 hp, SMMS10. Preliminary version   Book about writing literature reviews, ca 200 pages Choose one of four: Hart, C (1998) Doing a literature review: releasing the social science research imagination, Sage: London. 230 pp. Jesson, J; Matheson, L & Lacey, F.M (2011) Doing your literature review: tradition

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms10_prel160802.pdf - 2025-08-04

LL_SMMS10_rev170503_eng Reading list for Service Management: Theory – Development and Traditions, 15 credits, SMMS10. The reading list was approved by the Board of the Department of Service Management and Service Studies 29 August, 2016, revised 3 May, 2017. The reading list is valid from 1 June 2017. Literature – part one of the course (about 1100 pp.) 1.   Literature review (about 175 pp.): Jess

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms10_rev170503_eng.pdf - 2025-08-04

LL_SMMS22_170125_eng Reading list for Destination Development and Marketing (SMMS22), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 25 January 2017. The reading list is valid from 1 February 2017. Baum, Tom, & Hagen, Laura (1999). Responses to Seasonality: the Experience of Peripheral Destinations. International Journal of Tourism

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms22_170125_eng.pdf - 2025-08-04

LL_SMMP22_180125 Reading list for Destination Development and Marketing (SMMS22), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 25 January 2017, revised 25 January 2018. The reading list is valid from 1 February 2018. Avraham, Eli, & Ketter, Eran (2013). Marketing destinations with prolonged negative images: Towards a theoretical

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms22_180125.pdf - 2025-08-04

LL_SMMS22_rev190130eng Reading list for Destination Development and Marketing (SMMS22), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 25 January 2017, last revised 30 January 2019. The reading list is valid from 1 February 2019. Avraham, Eli, & Ketter, Eran (2013). Marketing destinations with prolonged negative images: Towards a t

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms22_rev190130eng.pdf - 2025-08-04

LL_SMMS22_rev190130eng Reading list for Retail Marketing: A Socio-cultural Perspective, 7,5 credits (SMMS24) The reading list was approved by the Board of the Department of Service Management and Service Studies 10 February 2016, last revised 30 January 2019. The reading list is valid from 1 February 2019. Arnould, Eric. (2005). Animating the big middle. Journal of Retailing, 81(2), 89-96 Borghini

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms24_rev190130eng.pdf - 2025-08-04

LL_SMMV12_190503_eng Reading list for Introduction to culture and creativity management, 7,5 credits, (SMMV12). The reading list was approved by the Board of the Department of Service Management and Service Studies 3 May, 2019. The reading list is valid from 1 August. Belfiore, Eleonora & Bennett, Oliver (2010). The Social Impact of the Arts. An Intellectual History. Basingstoke: Palgrave Macmilla

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmv12_190503_eng.pdf - 2025-08-04

LL_SMMV13_eng_HT20_rev_200422 Reading list for Introduction to Retail (SMMV13), 7,5 credits. The reading list was approved by the Board of the Department of Service Management and Service Studies 2019-04-24, revised 2020-04-22. The reading list is valid from 31 August 2020. Arnould, Eric J. (2005). “Animating the big middle”, Journal of Retailing, Vol. 81 No. 2, p. 89‐96. Ballantyne, David & Nilss

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmv13_eng_ht20_rev_200422.pdf - 2025-08-04

LL_SMMV14_190515_eng Reading list for Introduction to supply chain management, 7,5 credits, SMMV14. The reading list was approved by the Board of the Department of Service Management and Service Studies 15 May, 2019. The reading list is valid from 1 August, 2019. Castillo, E., Vincent., Bell E., J., Rose, John, William., & Rodrigues, M, Alexandre. (2018). “Crowdsourcing Last Mile Delivery: Strateg

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmv14_190515_eng_ht20.pdf - 2025-08-04

SMMV16_190424_eng Reading list for Introduction to tourism, 7,5 credits, (SMMV16). The reading list was approved by the Board of the Department of Service Management and Service Studies 24 April, 2019. The reading list is valid from 1 August. Two of the following four books: Cantillon, Zelmarie (2018). Resort spatiality. Reimagining sites of mass tourism. Routledge: Abingdon. [210 pp ISBN: 9781138

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmv16_190424_eng.pdf - 2025-08-04

LL_SMMV17_eng_HT20_rev_200422 Reading list for Managing Service Organisations (SMMV17), 7,5 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 2019-06-12, latest revised 2020-04-22. The reading list is valid from 31 August 2020. Shafritz, Jay M, Ott, J. Steven & Jan. (2016). Classics of Organization Theory, Boston, MA : Cengage Learning 9

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmv17_eng_ht20_rev_200422.pdf - 2025-08-04

LL_SMMV22_eng_VT20_200129 Reading list Service Development and Entrepreneurship (SMMV22), 15 hp. The reading list was approved by the Board of the Department of Service Management and Service Studies 2020-01-29. The reading list is valid from 2020-02-01. Alacovska, Ana. (2018). Informal creative labour practices: A relational work perspective. Human Relations,71(12): pp. 1563-1589. doi.org/10.1177

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmv22_eng_vt20_200129.pdf - 2025-08-04

LL_SMMV24_eng_VT20_200129 Reading list Retail Marketing: Theoretical perspective and Concepts (SMMV24), 7,5 hp. The reading list was approved by the Board of the Department of Service Management and Service Studies 2020-01-29. The reading list is valid from 2020-02-01. Arvidsson, Adam & Caliandro, Alessandro. (2015). Brand public. Journal of Consumer Research, 42(5), pp. 727-748. Doi.org/10.1093/j

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmv24_eng_vt20_200129.pdf - 2025-08-04

LL_SMMV26_eng_VT20_200129 Reading list for Organising Sustainability (SMMV26), 7,5 hp The reading list was approved by the Board of the Department of Service Management and Service Studies 2020-01-29. The reading list is valid from 2020-02-01. Arvidsson, Susanne. (2018). How are stakeholder relations communicated in sustainability reports? Medien Journal: pp. 49-68. doi.org/10.24989/medienjournal.

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmv26_eng_vt20_200129.pdf - 2025-08-04

LL_SMMV28_eng_VT20_200129 Reading list for Destination Development and Marketing (SMMV28), 15 hp. The reading list was approved by the Board of the Department of Service Management and Service Studies 2020-01-29. The reading list is valid from 2020-02-01. Avraham, Eli, & Ketter, Eran. (2013). Marketing destinations with prolonged negative images: Towards a theoretical model. Tourism Geographies, 1

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmv28_eng_vt20_200129.pdf - 2025-08-04

LL_SMMV32_eng_HT20_200129 Reading list for The societal organisation of markets (SMMV32), 7,5hp. The reading list was approved by the Board of the Department of Service Management and Service Studies 2020-01-29. The reading list is valid from 2020-08-31. Appelbaum, K. (2013). Markets: Places, principles and integration, pp. 257-274 in A Handbook of Economic Anthropology, 2nd ed. Carrier, JC. (red.

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmv32_eng_ht20.pdf - 2025-08-04

LL_SMMV34_eng_HT20_beslutad_200422 Reading list for Management and Governance of Creative Enterprises (SMMV34), 15 credits. The reading list was approved by the Board of the Department of Service Management and Service Studies 22 April 2020. The reading list is valid from 31 August 2020. Akingbola, Kunle. (2013a). A Model of Strategic Nonprofit Human Resource Management. Voluntas 24(1), 214–240. [

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmv34_eng_ht20_beslutad_200422.pdf - 2025-08-04

LL_SMMV37_eng_HT20_200422 Reading list for for Social Sustainability (SMMV37), 7,5 credits. The reading list was approved by the Board of the Department of Service Management and Service Studies 22 April 2020. The reading list is valid from 31 August 2020. Bevan, David, Corvellec, Hervé & Faÿ, Eric. (2011). Responsibility Beyond CSR. Journal of Business Ethics, Vol. 101(Supplement 1), 1-4. Doi.org

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmv37_eng_ht20_200422.pdf - 2025-08-04

See appendix. Literature for SMMR21, Methods in Social Sciences applies from spring semester 2015 Literature established by the board of the Department of Service Management and Service Studies on 2014-11-11 to apply from 2015-01-01 Reading list for Methods in Social Sciences, 15 credits (SMMR21) The reading list was approved by the Board of the Department of Service Management and Service Studies

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_ssmr21.pdf - 2025-08-04