LL_SMMM20_rev141111_rev201124 Reading list for Service Management: Master’s (120 credits) Thesis, 30 credits (SMMM20) The literature was approved by the Board of the Department of Service Management 27 October, 2011, revised by the Board of the Department of Service Management and Service Studies 11 November 2014. The literature is valid from 1 January, 2015. Booth, Wayne C., Colomb, Gregory G. &

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2020-11/LL_SMMM20_rev141111_rev201124.pdf - 2025-08-29

LL_SMMV24_eng_VT21_201124 Reading list Retail Marketing: Theoretical perspective and Concepts (SMMV24), 7,5 credits. The reading list was approved by the Board of the Department of Service Management and Service Studies 2020-01-29, revised 2020-11-24. The reading list is valid from 2021-03-22. Brakus, J. Josko, Schmitt, Bernd H. & Zarantonello, Lia. (2009). “Brand Experience: What is it? How is it

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2020-11/LL_SMMV24_eng_VT21_201124.pdf - 2025-08-29

LL_SMMV26_eng_VT21_201124 Reading list for Organising Sustainability (SMMV26), 7,5 hp The reading list was approved by the Board of the Department of Service Management and Service Studies 2020-01-29, last revised 2020-11-24. The reading list is valid from 2021-03-22. Aagaard, Annabeth & Ritzén, Sofia. (2020). The critical aspects of co-creating and co-capturing sustainable value in service busine

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2020-11/LL_SMMV26_eng_VT21_201124.pdf - 2025-08-29

LL_SMMX25_eng_VT21_201209 Reading list for Sustainable Supply Chain Management (SMMX25), 7,5 credits. The reading list was approved by the Board of the Department of Service Management and Service Studies 9 December 2020. The reading list is valid from 22 March 2020. Becker-Ritterspach, Florian, Simbeck, Katharina & El Ebrashi, Raghda. (2019). MNCs’ corporate environmental responsibility in emergi

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2020-12/LL_SMMX25_eng_VT21_201209.pdf - 2025-08-29

LL_SMMV28_eng_VT21_rev210216 Reading list for Destination Developmen and Marketing (SMMV28), 15 credits. The reading list was approved by the Board of the Department of Service Management and Service Studies 2020-01-29, revised 2021-02-16. The reading list is valid from 2021-03-22. Avraham, Eli, & Ketter, Eran. (2013). Marketing destinations with prolonged negative images: Towards a theoretical mo

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-02/LL_SMMV28_eng_VT21_rev210216.pdf - 2025-08-29

Kursguide - Course Syllabus • • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2020-02-26 to be valid from 2020-08-31, autumn semester 2020. General Information The course is included in the Master of Science (120 credits) programme in Service Management and is the fourth specialised course in the Retail specialisation an

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-03/Kp_SMMV35_eng_HT21_200226_0.pdf - 2025-08-29

PowerPoint-presentation Semester 1 Semester 2 Semester 3 Semester 4 Culture and Creativity Management Introduction to Culture and Creativity Management, 7.5 credits Service Development and Entrepreneurship 15 credits Management and Governance of Creative Enterprises, 15 credits Retail Supply Chain Management Sustainable Service Management Introduction to Service Management 7. 5 credits Introductio

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-03/Programmestructure_2021%20(edited).pdf - 2025-08-29

Kursguide - Course Syllabus • • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2021-02-17 to be valid from 2021-08-30, autumn semester 2021. General Information The course is offered as an elective component in the Master's (120 credits) programme in Service Management (SASMA) and as a freestanding course in social scienc

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-03/Syllabus_SMMX31_eng_HT21.pdf - 2025-08-29

LL_SMMX14_eng_Autumn21_210414 Reading list for Introduction to Supply Chain Management (SMMX14), 7.5 credits. The reading list is approved by the Board of the Department of Service Management and Service Studies 2021-04-14. The reading list is valid from 2021-08-30. Aviv, Yossi. (2001). The Effect of Collaborative Forecasting on Supply Chain Performance. Management Science, 47(10), pp.1326-1343. D

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-04/LL_SMMX14_eng_Autumn21_210414.pdf - 2025-08-29

LL_SMMX32_eng_Autumn21_210414 Reading list for The Societal Organisation of Markets (SMMX32), 7.5 hp. The reading list is approved by the Board of the Department of Service Management and Service Studies 2021-04-14. The reading list is valid from 2021-08-30. Araujo, Luis. (2007). Markets, market-making and marketing. Marketing theory 7(3): pp. 211-226. Doi.org/10.1177/1470593107080342 Ahrne, Göran

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-04/LL_SMMX32_eng_Autumn21_210414.pdf - 2025-08-29

PowerPoint-presentation Semester 1 Semester 2 Semester 3 Semester 4 Culture and Creativity Management Introduction to Culture and Creativity Management, 7.5 credits Service Development and Entrepreneurship, 15 credits Management and Governance of Creative Enterprises, 15 credits Retail Supply Chain Management Sustainable Service Management Introduction to Service Management 7. 5 credits Introducti

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-04/Programmestructure_2021.pdf - 2025-08-29

LL_SMMV11_eng_HT21_rev210505 Reading list for Introduction to service management, 7,5 hp (SMMV11) The reading list was approved by the Board of the Department of Service Management and Service Studies 2019-04-24, latest revised 2021-05-05. The reading list is valid from 2021-08-31. Adib, Amel & Guerrier, Yvonne. (2003). ‘The interlocking of gender with nationality, race, ethnicity and class: the n

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-05/LL_SMMV11_eng_HT21_rev210505.pdf - 2025-08-29

LL_SMMX15_eng_HT21_rev_210526 Reading list for Introduction to Sustainability (SMMX15) 7,5 hp The reading list was approved by the Board of the Department of Service Management and Service Studies 22 April 2020, revised 2021-05-26. The reading list is valid from 2021-08-30. Arias-Maldonado, Manuel. (2013). Rethinking sustainability in the Anthropocene. Environmental Politics 22(3), pp. 428-446. Do

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-05/LL_SMMX15_eng_HT21_rev_210526.pdf - 2025-08-29

LL_SMMV11_eng_HT21_rev210531 Reading list for Introduction to service management, 7,5 hp (SMMV11) The reading list was approved by the Board of the Department of Service Management and Service Studies 2019-04-24, latest revised 2021-05-31. The reading list is valid from 2021-08-30. Adib, Amel & Guerrier, Yvonne. (2003). The interlocking of gender with nationality, race, ethnicity and class: the na

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-06/LL_SMMV11_eng_HT21_rev210531.pdf - 2025-08-29

LL_SMMV34_eng_HT21_210609 Reading list for Management and Governance of Creative Enterprises (SMMV34), 15 hp. The reading list is approved by the Board of the Department of Service Management and Service Studies 2020-04-22, revised 2021-06-09. The reading list is valid from 2021-11-01. Akingbola, Kunle, Rogers Sean Edmund & Baluch, Alina. (2019). Change Management in Nonprofit Organizations: Theor

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-06/LL_SMMV34_eng_HT21_210609_NY.pdf - 2025-08-29

LL_SMMX14_eng_Autumn21_rev210518 Reading list for Introduction to Supply Chain Management (SMMX14), 7.5 credits. The reading list is approved by the Board of the Department of Service Management and Service Studies 2021-04-14, revised 2021-05-18. The reading list is valid from 2021-08-30. Aviv, Yossi. (2001). The Effect of Collaborative Forecasting on Supply Chain Performance. Management Science,

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-06/LL_SMMX14_eng_Autumn21_rev210518.pdf - 2025-08-29

Kursguide - Course Syllabus Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2021-09-15 to be valid from 2022-01-17, spring semester 2022. General Information Language of instruction: English Learning outcomes Course design Assessment The examiner, in consultation with Disability Support Services, may deviate from the regular

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-09/Kp_SMMM40_eng_VT22.pdf - 2025-08-29

LL_SMMV39_eng_HT21_rev_210830 Reading list for Value Creation and Innovation in Tourism (SMMV39), 15 hp The reading list was approved by the Board of the Department of Service Management and Service Studies 2020-04-22, revised 2021-08-30. The reading list is valid from 2021-11-01. Alsos, Gry Agnete, Eide, Dorte & Madsen, Einar Lier. (eds.) (2014). Handbook of Research on Innovation in Tourism Indu

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-09/LL_SMMV39_eng_HT21_rev_210830.pdf - 2025-08-29

Kursguide - Course Syllabus • • • • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2019-03-20 and was last revised on 2021-10-06. The revised syllabus applies from 2022-03-28, spring semester 2022. General Information The course is included in the second semester of the Master of Science (120 credits) programme in Service

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-10/SMMV26_eng_VT22_rev_211006.pdf - 2025-08-29

LL_SMMM40_eng_VT22_beslut_211117 Reading list for Service Management: Master´s (120 credits) Thesis, 30 credits, (SMMM40) The literature was approved by the Board of the Department of Service Management and Service Studies 2021-11-17. The literature is valid from 2022-01-17. Booth, Wayne C., Colomb, Gregory G. & Williams, Joseph M. (2008). The Craft of Research. Chicago: Chicago University Press.

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-11/LL_SMMM40_eng_VT22_beslut_211117.pdf - 2025-08-29