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Kursguide - Course Syllabus • • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2016-02-10 and was last revised on 2019-01-30. The revised syllabus applies from 2019-02-01, spring semester 2019. General Information The course may not be included in a main field of study. The course is included in the Master Programme in Se

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/kp_smms24_rev190130.pdf - 2026-05-24

Kursguide - Course Syllabus • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2019-03-29 to be valid from 2019-08-01, autumn semester 2019. General Information The course is included in the first semester of all the specialisations of the Master of Science (120 credits) programme in Service Management. Language of instruct

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/kp_smmv11_190329.pdf - 2026-05-24

Kursguide - Course Syllabus • • Details of approval The syllabus has been approved by the board of the Department of Service Management and Service Studies but not yet established. General Information The course is included in the first semester of all the specialisations of the Master of Science (120 credits) programme in Service Management. Language of instruction: English Learning outcomes For

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/kp_smmv11_eng_ht20_0.pdf - 2026-05-24

Kursguide - Course Syllabus • • Fastställande Kursplanen är fastställd av Styrelsen för institutionen för service management och tjänstevetenskap 2019-03-29 och senast reviderad 2020-06-10. Den reviderade kursplanen gäller från och med 2020-08-31, höstterminen 2020. Allmänna uppgifter Kursen ingår i masterprogrammet för service management och ges för samtliga inriktningar första terminen. Undervis

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/kp_smmv11_ht20_rev_200610.pdf - 2026-05-24

Kursguide - Course Syllabus • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2019-03-29 to be valid from 2019-08-01, autumn semester 2019. General Information The course is included in the first semester of the Master of Science (120 credits) programme in Service Management and is the first course specific to the speciali

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/kp_smmv13_190329.pdf - 2026-05-24

Kursguide - Course Syllabus • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2019-03-29 to be valid from 2019-08-01, autumn semester 2019. General Information The course is included in the first semester of the Master of Science (120 credits) programme in Service Management and is the first course specific to the speciali

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/kp_smmv15_190329.pdf - 2026-05-24

Kursguide - Course Syllabus • • • • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2019-03-20 to be valid from 2019-08-01, autumn semester 2019. General Information The course is included in the first semester of all the specialisations of the Master of Science (120 credits) programme in Service Management. Language of in

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/kp_smmv18_190320.pdf - 2026-05-24

Kursguide - Course Syllabus • • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2019-09-11 to be valid from 2020-01-01, spring semester 2020. General Information The course is included in the second semester of the Master of Science (120 credits) programme in Service Management and is common to all specialisations  of the

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/kp_smmv21_eng_vt20_190911.pdf - 2026-05-24

Kursguide - Course Syllabus • • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2019-09-30 to be valid from 2020-01-01, spring semester 2020. General Information The course is included in the Master's (120 credits) Programme in Service Management. It is the second specialisation-specific course in the specialisations Retai

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/kp_smmv23_eng_vt20.pdf - 2026-05-24

Kursguide - Course Syllabus • • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2019-09-30 and was last revised on 2020-09-16. The revised syllabus applies from 2021-01-18, spring semester 2021. General Information The course is included in the Master's (120 credits) Programme in Service Management and is the third special

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/kp_smmv24_eng_vt21.pdf - 2026-05-24

Kursguide - Course Syllabus • • • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2019-09-26 to be valid from 2020-01-01, spring semester 2020. General Information The course is included in the Master's (120 credits) programme in Service Management and is the second specialisation-specific course in the Supply Chain Manage

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/kp_smmv25_eng_vt20.pdf - 2026-05-24

Kursguide - Course Syllabus • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2019-03-20 to be valid from 2019-08-01, spring semester 2020. General Information The course is included in the second semester of the Master of Science (120 credits) programme in Service Management and is the third course specific to the special

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/kp_smmv27_eng_190320_vt20.pdf - 2026-05-24

Kursguide - Course Syllabus • • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2020-09-16 to be valid from 2021-01-18, spring semester 2021. General Information The course is included in the second semester of the Master of Science (120 credits) programme in Service Management and is the second course specific to the spec

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/kp_smmx22_eng_vt21.pdf - 2026-05-24

Lesson Plan KSMC52 Autumn 2017 Time Location Title Group Teacher wn 43 Fr 2017-10-27 14:00-16:00 3T U202 Introduction wn 44 Mo 2017-10-30 10:00-12:00 3T U202 Introduction Th 2017-11-02 10:00-12:00 3T U202 Lecture wn 45 Mo 2017-11-06 13:00-15:00 3T U202 Lecture We 2017-11-08 13:00-16:00 3T C163, 3T C548, 3T E413, 3T E421 Examination Th 2017-11-09 10:00-13:00 3T U202 Lecture wn 46 Mo 2017-11-13 13:0

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/lesson_plan_ksmc52_autumn_2017.pdf - 2026-05-24

Reading list for Service Work: Emotions, Ethics, Enterprising, 5 credits The reading list was approved by the department of service management and service studies 18 December 2012, last revised 2 March, 2020. The reading list is valid from 15 March, 2020. The literature consists of five mandatory articles that will function as a point of departure for each theme/module, plus two additional article

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_service_work_200302.docx - 2026-05-24

Se bilaga. Litteraturlista för SMMM11, Service Management: Examensarbete för magisterexamen gällande från och med vårterminen 2014 Litteraturlistan är fastställd av Styrelsen för institutionen för service management och tjänstevetenskap 2013-12-17 att gälla från och med 2014- 01-01 Reading list for Service Management: Master’s (60 credits) Thesis, 15 credits (SMMM11) The literature was approved by

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmm11_0.pdf - 2026-05-24

LL_SMMP11_rev150915_151014 Reading list for Service Management: Managing Service Organisations, 15 credits (SMMP11) The reading list was approved by the Board of the Department of Service Management and Service Studies 29 August 2013, revised 15 September 2015. The reading list is valid from 1 October 2015. Updated edition for Morgon, Gareth 14 October 2015.   Bernard, Burnes. (2009). Managing Cha

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmp11_rev150915_151014.pdf - 2026-05-24

See appendix. Literature for SMMP22, Place and Destination Development applies from semester spring semester 2014 Literature established by the board of the Department of Service Management and Service Studies on 2014-02-11 to apply from 2014-02-17 Reading list for Place and Destination Development (SMMP22), 15 credits The reading list was approved by the Board of the Department of Service Managem

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmp22.pdf - 2026-05-24

LL_SMMP22_rev150301       Reading list for Place and Destination Development (SMMP22), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 11 February 2014, revised 1 March 2015. The reading list is valid from 1 March 2015. Colomb, Claire (2012). Staging the new Berlin. Place marketing and the politics of urban reinvention post-1989. Lo

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmp22_rev150301.pdf - 2026-05-24

Se bilaga. Litteraturlista för SMMP31, Hållbarhetsfrågor inom serviceverksamheter gällande från och med höstterminen 2015 Litteraturlistan är fastställd av Styrelsen för institutionen för service management och tjänstevetenskap 2015-05-21 att gälla från och med 2015- 08-01 Reading list for Sustainability in Service Organisations (SMMP31), 15 credits The reading list was approved by the Board of th

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmp31.pdf - 2026-05-24