Service innovation in welfare : The lack of managerial support to stimulate and promote improvement of services from a user-oriented perspective
Today, there are increased expectations that welfare employees should conduct service innovative improvements that enable more effective ways to meet the needs of children.In this study we use the definition of ‘service innovation’ as a way to change the value-adding process of the user so that it becomes better for the end-user than it was before, such as easier to handle things or situations. In
