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Titel:​ ​Dagligvaror fram till dörren: ​En flermetodsstudie om hur dagligvaruhandeln har och kommer utvecklas till följd av ökad e-handel. Författare:​ ​Emma Larsson & Kenney Thomasson Nivå:​ ​Kandidatuppsats i kursen KSMK65 Service Management: Examensarbete för kandidatexamen, VT 2020. Institution:​ Institutionen för Service management och tjänstevetenskap, Campus Helsingborg, Lunds Univer

Denna studie berör gästnöjdhet och återkoppling vilka är viktiga aspekter när man arbetar med kunder. Speciellt inom hotellindustrin är detta viktigt då bra service handlar om att känna sin gäst. Hotellen vill veta alla bekymmer eller funderingar som gästen har medan de är kvar på hotellet för att kunna kompensera innan de lämnar. För att möjliggöra detta behöver hotellen ha bättre kommunikation mThis study concerns guest satisfaction and feedback which are important aspects when working with customers. In the hotel industry this is especially important since good service is about knowing your guest. The hotels want to be aware of any concern while the guest is still at the hotel to be able to compensate before they leave. In order to do so, the hotels need a better communication with thei

With Industry 4.0, the manufacturing industries are transitioning from wired to wireless communication between machines which put high demands on the network system. This can be achieved with the fifth generation (5G) of wireless communication by utilizing two fundamental key features in New Radio (NR), Massive Machine-Type Communication (mMTC) and Ultra-Reliable Low Latency Communication (URLLC).

This thesis addresses the paradox in the marketing practice of gathering consumer insight with a subjective perspective of consumers’ worldlife, exploring the side-effects of consumer surveillance from a consumer perspective.

Syftet med studien är att undersöka hur incitamentsystem påverkar frontpersonalens agerande utefter mål på två kaféer inom samma kedja, samt om det finns andra faktorer som påverkar utöver incitamentsystem. Därtill studerades ifall det existerar någon intressekonflikt mellan frontpersonal och platschef gällande måluppfyllelse och agerande på kaféerna. Detta för att sedan dra paralleller och skillnThe purpose of the study is to investigate whether the company´s incentives are affecting the frontline staff´s to act accordingly to their goals, or if other factors exist in addition to incentives. The study also highlights possible conflicts of interest between frontline staff and site manager regarding goal fulfillment and behaviors at cafes. This to draw parallels and differences between the

Estimating 3D hand poses from RGB images is a challenging task. In this work we construct efficient neural networks to regress sparse 3D skeletons consisting of 21 keypoints in the hand. Additionally heatmaps are regressed to locate the keypoints in 2D. The networks created can be divided into three parts: feature extraction, heatmap regression and 3D pose regression. To obtain the 3D coordinates

With the publication of 'Garden Cities of To-Morrow' in 1898, Ebenezer Howard gave the go-ahead to the Garden City Movement. Howard’s concept of the garden city arose from his anti-capitalist critiques. Many industrial cities in the United Kingdom were facing urbanization problems, leading to the working class living in terrible circumstances in the suburban areas. This process caused a po

Vid konstruktion av bullerskärmar så väljs vanligtvis pålning som grundläggningstyp. Det finns flera modeller som kan approximera ett krav på minsta pållängd beroende på olika typer jordförhållande och vindlast. Om pålen ska placeras vid en slänt blir dock beräkningarna betydligt mer osäkra då inverkan av en slänt på den horisontella stabiliteten är svår att uppskatta. Denna rapport har analyseratWhen designing noise screens, piling is usually the chosen foundation type. There are several approximating models that can be used to determine the required pile length; these depend on the soil conditions and wind loads. However, if the pile is placed near a slope, the calculations will be considerably more uncertain as the impact of a slope on the horizontal stability of the pile is difficult t

This report explores designing a self-heated lunchbox aimed at users with difficulties in heating their meals. It begins by highlighting the various reasons that affect the ability of users to access healthy and tasty meal choices at their workplaces. Professionals around the world have revealed that not all workplaces have a common microwave to heat the meal brought with them, and the ones that d

Purpose: The study aims to examine how employees of foreign firms operating in China perceive guanxi and its influence in business settings. Further, it will analyze how these views align with existing research on guanxi in business, with the aim of identifying promising directions for future research. Theoretical perspectives: Three primary theoretical themes are explored (1) definitions of guan

Landskapet Dalarna i södra centrala Sverige uppvisar en stor variation av kvartärgeologiska sediment och landformer, bildade från deglaciationen i tidig Holocen och senare. Ett speciellt deglaciationsmönster, tillsammans med unika hydrologiska förhållanden, har lämnat utrymme för spekulationer över paleo-miljömässiga förhållandena under det tidiga Holocen. Siljanbassängen, belägen i det södra randThe Dalarna province in south-central Sweden shows a great variety of geological evidence from the Late Quaternary. A peculiar deglaciation pattern, along with unique hydrological conditions, has left a lot of space for speculations over the palaeoenvironmental conditions during the early Holocene. Lake Siljan is in the southern perimeter of the Siljan impact structure, the most prominent in Europ

In this master’s thesis, the development of a new belt tensioning solution, for use in ASSA ABLOY's sliding doors is treated. As a starting point for the work, ASSA ABLOY’s current belt tension solution has been used as a reference. On this reference, an extensive problem analysis have been carried out, including interviews, field studies and laboratory tests in order to understand what is req

Kvaliteten på dricksvatten kontrolleras av huvudmannen (ofta en kommunal organisation) som också är ansvariga för underhåll på ledningsnätet. En typ av underhållsmetod för dricksvattenlendingar är luft- och vattenspolning. Pollex AB är ett företag som bl.a. utför luft- och vattenspolning. De bedömer effekten av arbetet genom att med mätglas observera förändring i partikelinnehåll och missfärgning The quality of drinking water is controlled by the water organisation/company that delivers water to consumers, the organisation is also responsible of the maintenance of the drinking water distribution system. One method of maintenance is called air scouring. Pollex AB is a company utilizing, among other methods, air scouring. The staff assess the effect of the work by using a transparent plastic

Accurate production scheduling is an essential element to obtain high performing manufacturing facilities. By optimally allocating the available resources in a factory, improved equipment utilization, and hence production efficiency, can be reached. It is important that the planning considers factors that potentially restrict the available capacity, to access an uninterrupted process flow in the m

For years researchers have studied retention and turnover, yet there is still no single solution for the problem of balancing both these concepts in organizations. Turnover is defined as the rupture of ties between an employee and his/her organization, whilst retention is defined as the option of the employee to stay in the organization while not looking out for other job alternatives. These two c

The main objective of this research study is to investigate how today’s leaders experience remote leadership, thus the following research question is examined: How does a leader make sense of remote leadership? The concept of remote leadership is investigated from a leader perspective using a qualitative method, interviewing 11 remote leaders in the private sector. The following categories have em

With the advent of autonomous vehicles (AV) comes a plethora of new parameters to take into consideration in automotive design. Over the years, traffic signals and rules have developed in symbiosis, and are clear and easy to understand when the communication is between drivers. It is less clear between driver and pedestrian, especially when a pedestrian intends to cross the street. A non-verbal ag

Syfte: Syftet är att identifiera likheter och skillnader för ekonomistyrningssystem mellan olika kulturella regioner. För att uppfylla syftet utformades två delmål: (1) Förklara identifierade skillnader och likheter med kultur som utgångspunkt, (2) Identifiera olika ideer om framtida forskning. Metod: En litteraturstudie genomfördes där sekundärdata från tidigare forskning användes. En metod som Objective: The objective is to identify similarities and differences in management control systems in different cultural regions. To achieve the objective, two strategies have been formulated: (1) Explain identified similarities and differences with culture as a base, (2) Identify different ideas about future research. Methodology: A literature study was conducted in which secondary data from pre