Att skapa och bibehålla goda affärer i tjänsteföretag – Utveckling av en portföljstrategisk beslutsprocess för utveckling av nya tjänster
Problem The often informal new service development processes and less structured decision processes for strategic decisions about service portfolio of service companies, makes it especially interesting to investigate the prerequisites for, and develop a formal process for decision making about new service development and create the right decision quality in these decisions. The main problem become