Vad: Kandidatuppsats VT 2017. Lunds universitet. Campus Helsingborg, Institutionen för Service Management. Titel: En kvalitetsförbättring på spåren - Om tjänstekvalitet ombord på fjärrtåg i Sverige. Syfte och frågeställning: Syftet med studien är att skapa en förståelse för hur tågoperatören kan använda tilläggstjänster för att kompensera resenärer då kärntjänsten brister i form av en försening

This paper investigates the theory of collateral constraints developed by Rampini, Sufi, and Viswanathan in their paper Dynamic Risk Management published in 2014. In this theoretical framework, firms are faced with a trade-off between using scarce cash holdings to finance investments and engaging in risk management. Using an updated dataset covering a tumultuous time-period in which oil prices fel

Today’s society requires an endless supply of energy resources to keep functioning properly. The fluctuations in the prices of energy commodities are always a concern as it affects not only investors, but regular households as well. With the general turmoil the market is experiencing, the necessity for risk management has become of outmost importance. Thus, this paper provides an empirical study o

The essay examines the factors that affect the private firms’ choice to go public by backdoor listing (BDL) or regular initial public offering (IPO) in China. The relevant ex-ante factors are tested by 104 BDL firms and 449 IPO firms. The results indicate significant regulation impact to the firm’s decision. In the meantime, it is unclear that the review standard of firm’s profit affects the firm’

Radicalization of young people in Brussels is getting more and more common and the followers to ISIS are steadily growing. Lately, the attention has been on women in the radicalization process. The debate has been on wether those young women are brainwashed by ISIS or wether it can be an independent choice to join and travel to ISIS-territories. This study aimed to, by interviewing social workers

Purpose: The academic aim is to test the Entrepreneurial Architecture framework by Nelles and Vorley (2010a) against a department in relation to the creation of spin-offs. This is something we believe has not been done before and can add to the literature about departments in this respect. The practical objective is to present useful insights that help practitioners manage the complexity of this t

Bakgrund: Det finns i Sverige ett stort antal utlandsfödda och asylsökande. Lagar och riktlinjer reglerar deras rätt till hälso- och sjukvård. Om en patient inte talar svenska ska en tolk tillkallas. Det finns många utmaningar i sjuksköterskans samarbete med tolken för att kunna tillgodose patientens behov. Syfte: Att belysa sjuksköterskans upplevelse av situationer relaterade till tolkar och tolk

High mountain regions have experienced decreased glacier stability due to varying climate conditions. As glaciers melt, they are being replaced by glacial lakes of different sizes, some of which are prone to outburst flooding, and have caused catastrophic damage to downstream settlements and infrastructure. The study proposes a framework for a first stage hazard assessment of glacial lakes using G

Det råder tendenser av missnöje inom IT-system i den offentliga verksamheten. Systemen lever inte upp till de förväntningar som beställaren har initialt och de krav som denne tänkt sig då kravlistan i upphandlingsdokumentet utformades. En väsentlig andel av misslyckade it projekt kan härledas till dålig kravhantering. I offentlig verksamhet är dålig beställarkompetens en bakomliggande orsak till b

Geografiska data är all data som är knutna till ett geografiskt läge och används inom många olika områden i samhället såsom all form av samhällsbyggnad och samhällsplanering, klimat och miljö, kultur och natur, krishantering samt transporter och logistik. För att geografiska data ska kunna användas över läns- och kommungränser samt i olika organisationer krävs ett enhetligt system och standarder fGeographic data are data that is linked to a geographic location and is used in many different areas of society, such as all types of community and community planning, climate and environment, culture and nature, crisis management, transport and logistics. In order for geographic data to be used across county and municipal boundaries as well as in different organisations, a uniform system and stan

In an innovation-driven economy, intangible assets (such as the information embodied in the relations between parties) are considered critical to the creation of new services and products. Still, innovation is viewed as a “black box” by managers, scholars and policymakers. In efforts to provide a better understanding of this process, this thesis shows a case study of the largest, privately-owned f

Ecosystems can undergo changes that are slow and gradual, or an abrupt change - a sudden nonlinear dynamics that can bring catastrophic changes and ultimately leads to the change in the structure and functioning. Non-linear and discontinuous changes sometimes may cause the system to shift into another undesirable state, called ‘regime shifts’ or ‘critical transition’. Recent model based and simula

The aim of this study was to examine the representation of Swedishness in current news reporting. Based on the assumption that Swedes – “we” – are presented as a reflection of ethnic minorities – “the Others” – it was presumed that an analysis of the depiction of ethnic minorities in the media in turn would generate an understanding of what Swedishness is claimed to be. The empirical material were

In this essay we have reviewed the discourse on pedophilia at the Flashback forum. Flashback forum is an online forum which has a subforum where individuals can discuss anything related to different topics, including pedophilia. Our main focus has been the discourse on stigma and help-seeking. We have looked at the interaction between pedophiles and other users on the forum. Furthermore we have lo

Culinary herbs are fragrant plants that are used to enhance the flavour of dishes. They are highly perishable food products susceptible to microbial spoilage. One technique widely used to extend their shelf life is drying. However, during this process, aromatic compounds are lost and changes in colour and texture occur. This thesis investigates the effect of tissue impregnation with hypertonic sol

En katastrof, oberoende av ursprung, är en krisutlösande traumatisk händelse som drabbar människor dagligen. Sjuksköterskor runt om i världen deltar aktivt i och har en nyckelroll i katastrofhantering med uppgifter som triage, vård av skadade, beredskapsplanering, evakuering, samt psykologiskt stöd till de drabbade och deras familjer. Ökande antal katastrofer och dess påverkan på människan har til

Environmentally safe disposal of urban waste is a global concern that recently gained a new dimension through the lens of Environmental Justice, with a growing literature showing correlation between the placement of waste facilities and disadvantaged groups in society. This thesis seeks to verify whether landfills in the city of São Paulo are located in regions where socially and economically vuln

Title: A Consumer Study of Chinese Smartphones: Influences of Purchase Intention in Sweden Seminar Date: May 31st 2017 Course: BUSN39 Business Administration: Global Marketing Authors: Natalia Lopez Casco and Tianyao Zhang Supervisor: Ulf Johansson Key Words: International Marketing; Consumer Behavior; Purchase Intention; Brand Familiarity; Product Quality; Country of Origin; Huawei; Chinese smart