Kursguide - Course Syllabus • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2019-03-20 to be valid from 2019-08-01, spring semester 2020. General Information The course is included in the second semester of the Master of Science (120 credits) programme in Service Management and is the third course specific to the special

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/kp_smmv27_eng_190320_vt20.pdf - 2025-08-08

Kursguide - Course Syllabus • • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2020-09-16 to be valid from 2021-01-18, spring semester 2021. General Information The course is included in the second semester of the Master of Science (120 credits) programme in Service Management and is the second course specific to the spec

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/kp_smmx22_eng_vt21.pdf - 2025-08-08

Lesson Plan KSMC52 Autumn 2017 Time Location Title Group Teacher wn 43 Fr 2017-10-27 14:00-16:00 3T U202 Introduction wn 44 Mo 2017-10-30 10:00-12:00 3T U202 Introduction Th 2017-11-02 10:00-12:00 3T U202 Lecture wn 45 Mo 2017-11-06 13:00-15:00 3T U202 Lecture We 2017-11-08 13:00-16:00 3T C163, 3T C548, 3T E413, 3T E421 Examination Th 2017-11-09 10:00-13:00 3T U202 Lecture wn 46 Mo 2017-11-13 13:0

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/lesson_plan_ksmc52_autumn_2017.pdf - 2025-08-08

Reading list for Service Work: Emotions, Ethics, Enterprising, 5 credits The reading list was approved by the department of service management and service studies 18 December 2012, last revised 2 March, 2020. The reading list is valid from 15 March, 2020. The literature consists of five mandatory articles that will function as a point of departure for each theme/module, plus two additional article

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_service_work_200302.docx - 2025-08-08

Se bilaga. Litteraturlista för SMMM11, Service Management: Examensarbete för magisterexamen gällande från och med vårterminen 2014 Litteraturlistan är fastställd av Styrelsen för institutionen för service management och tjänstevetenskap 2013-12-17 att gälla från och med 2014- 01-01 Reading list for Service Management: Master’s (60 credits) Thesis, 15 credits (SMMM11) The literature was approved by

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmm11_0.pdf - 2025-08-08

LL_SMMP11_rev150915_151014 Reading list for Service Management: Managing Service Organisations, 15 credits (SMMP11) The reading list was approved by the Board of the Department of Service Management and Service Studies 29 August 2013, revised 15 September 2015. The reading list is valid from 1 October 2015. Updated edition for Morgon, Gareth 14 October 2015.   Bernard, Burnes. (2009). Managing Cha

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmp11_rev150915_151014.pdf - 2025-08-08

See appendix. Literature for SMMP22, Place and Destination Development applies from semester spring semester 2014 Literature established by the board of the Department of Service Management and Service Studies on 2014-02-11 to apply from 2014-02-17 Reading list for Place and Destination Development (SMMP22), 15 credits The reading list was approved by the Board of the Department of Service Managem

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmp22.pdf - 2025-08-08

LL_SMMP22_rev150301       Reading list for Place and Destination Development (SMMP22), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 11 February 2014, revised 1 March 2015. The reading list is valid from 1 March 2015. Colomb, Claire (2012). Staging the new Berlin. Place marketing and the politics of urban reinvention post-1989. Lo

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmp22_rev150301.pdf - 2025-08-08

Se bilaga. Litteraturlista för SMMP31, Hållbarhetsfrågor inom serviceverksamheter gällande från och med höstterminen 2015 Litteraturlistan är fastställd av Styrelsen för institutionen för service management och tjänstevetenskap 2015-05-21 att gälla från och med 2015- 08-01 Reading list for Sustainability in Service Organisations (SMMP31), 15 credits The reading list was approved by the Board of th

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmp31.pdf - 2025-08-08

LL_SMMP34_rev151006 Reading list for Transport System, Intermodality and Traceability (SMMP34), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 10 June 2014, revised 6 October 2015. The reading list is valid from 1 November 2015. Dittmana, Paul, J. (2013). Supply chain transformation: building and executing an integrated supply chai

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmp34_rev151006.pdf - 2025-08-08

LL_SMMR21_eng__rev181116 1 Reading list for Methods in Social Sciences, 15 credits (SMMR21) The reading list was approved by the Board of the Department of Service Management and Service Studies 11 November 2014, revised 16 November 2018. The reading list is valid from 1 January 2019. Aron, Arthur, Aron, Elaine, & Coups, Elliot J. (2010). Statistics for the Behavioral and Social Sciences. A Brief

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr21_eng_rev181116.pdf - 2025-08-08

LL_SMMR21_rev171117_eng 1 Reading list for Methods in Social Sciences, 15 credits (SMMR21) The reading list was approved by the Board of the Department of Service Management and Service Studies 11 November 2014, revised 17 November 2017. The reading list is valid from 1 January 2018. Aron, Arthur, Aron, Elaine, & Coups, Elliot J. (2010). Statistics for the Behavioral and Social Sciences. A Brief C

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr21_rev171117_eng.pdf - 2025-08-08

See appendix. Literature for SMMR23, Service Logistics in Retail applies from semester spring semester 2015 Literature established by the board of the Department of Service Management and Service Studies on 2015-01-27 to apply from 2015-02-01 Reading  list  for  Service  Logistics  in  Retail  (SMMR23)  7.5  credits   The reading list was approved by the Board of the Department of Service Manageme

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr23_english.pdf - 2025-08-08

See appendix. Literature for SMMR25, Service Logistics applies from semester spring semester 2015 Literature established by the board of the Department of Service Management and Service Studies on 2015-01-27 to apply from 2015-02-01 Reading  list  for  Service  Logistics  (SMMR25)  7.5  credits   The reading list was approved by the Board of the Department of Service Management and Service Studies

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr25_english.pdf - 2025-08-08

Se bilaga. Litteraturlista för SMMR26, Logistik och leveranskedjor gällande från och med vårterminen 2015 Litteraturlistan är fastställd av Styrelsen för institutionen för service management och tjänstevetenskap 2015-01-27 att gälla från och med 2015- 02-01 Reading  list  for  Logistics  and  Supply  Chains  (SMMR26)  7.5  credits   The reading list was approved by the Board of the Department of S

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr26.pdf - 2025-08-08

LL_SMMR31_rev180612_1 Reading list for Service Studies Perspectives on Sustainability Issues, 15 credits, SMMR31. The reading list was approved by the Board of the Department of Service Management and Service Studies 26 April, 2017, revised 11 June 2018. (Minor alterations 3 July, 2018.) The reading list is valid from 1 August, 2018. Arias-Maldonado, Manuel. (2013). Rethinking sustainability in th

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr31_rev180612_1.pdf - 2025-08-08

LL_SMMR31_rev190326_eng Reading list for Service Studies Perspectives on Sustainability Issues, 15 credits, SMMR31. The reading list was approved by the Board of the Department of Service Management and Service Studies 26 April, 2017, revised 26 March, 2019. The reading list is valid from 1 August, 2019. De Angelis Roberta (2018). Business Models in the Circular Economy: Concepts, Examples and The

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr31_rev190326_eng.pdf - 2025-08-08

LL_SMMR32_150909 Reading list for Value Creating and Innovation in Tourism (SMMR32), 15 Credits The reading list was approved by the Board of the Department of Service Management and Service Studies 9 September, 2015. The reading list is valid from 1 October 2015. Alsos, Gry Agnete, Eide, Dorte & Madsen, Einar Lier. (eds.) (2014). Handbook of Research on Innovation in Tourism Industries. Cheltenha

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr32_150909.pdf - 2025-08-08

LL_SMMR32_rev170829 Reading list for Value Creating and Innovation in Tourism (SMMR32), 15 Credits The reading list was approved by the Board of the Department of Service Management and Service Studies 29 August 2017. The reading list is valid from 1 October 2017. Alsos, Gry Agnete, Eide, Dorte & Madsen, Einar Lier. (eds.) (2014). Handbook of Research on Innovation in Tourism Industries. Cheltenha

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr32_rev170829.pdf - 2025-08-08

LL_SMMR32_rev190924 Reading list for Value Creating and Innovation in Tourism (SMMR32), 15 Credits The reading list was approved by the Board of the Department of Service Management and Service Studies 29 August 2017, revised 24 September 2019. The reading list is valid from 1 October 2019. Alsos, Gry Agnete, Eide, Dorte & Madsen, Einar Lier. (eds.) (2014). Handbook of Research on Innovation in To

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smmr32_rev190924.pdf - 2025-08-08