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PowerPoint-presentation Semester 1 Semester 2 Semester 3 Semester 4 Culture and Creativity Management Introduction to Culture and Creativity Management, 7.5 credits Service Development and Entrepreneurship, 15 credits Management and Governance of Creative Enterprises, 15 credits Retail Supply Chain Management Sustainable Service Management Introduction to Service Management 7. 5 credits Introducti

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-04/Programmestructure_2021.pdf - 2026-09-08

LL_SMMV11_eng_HT21_rev210505 Reading list for Introduction to service management, 7,5 hp (SMMV11) The reading list was approved by the Board of the Department of Service Management and Service Studies 2019-04-24, latest revised 2021-05-05. The reading list is valid from 2021-08-31. Adib, Amel & Guerrier, Yvonne. (2003). ‘The interlocking of gender with nationality, race, ethnicity and class: the n

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-05/LL_SMMV11_eng_HT21_rev210505.pdf - 2026-09-08

LL_SMMX15_eng_HT21_rev_210526 Reading list for Introduction to Sustainability (SMMX15) 7,5 hp The reading list was approved by the Board of the Department of Service Management and Service Studies 22 April 2020, revised 2021-05-26. The reading list is valid from 2021-08-30. Arias-Maldonado, Manuel. (2013). Rethinking sustainability in the Anthropocene. Environmental Politics 22(3), pp. 428-446. Do

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-05/LL_SMMX15_eng_HT21_rev_210526.pdf - 2026-09-08

LL_SMMV11_eng_HT21_rev210531 Reading list for Introduction to service management, 7,5 hp (SMMV11) The reading list was approved by the Board of the Department of Service Management and Service Studies 2019-04-24, latest revised 2021-05-31. The reading list is valid from 2021-08-30. Adib, Amel & Guerrier, Yvonne. (2003). The interlocking of gender with nationality, race, ethnicity and class: the na

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-06/LL_SMMV11_eng_HT21_rev210531.pdf - 2026-09-08

LL_SMMV34_eng_HT21_210609 Reading list for Management and Governance of Creative Enterprises (SMMV34), 15 hp. The reading list is approved by the Board of the Department of Service Management and Service Studies 2020-04-22, revised 2021-06-09. The reading list is valid from 2021-11-01. Akingbola, Kunle, Rogers Sean Edmund & Baluch, Alina. (2019). Change Management in Nonprofit Organizations: Theor

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-06/LL_SMMV34_eng_HT21_210609_NY.pdf - 2026-09-08

LL_SMMX14_eng_Autumn21_rev210518 Reading list for Introduction to Supply Chain Management (SMMX14), 7.5 credits. The reading list is approved by the Board of the Department of Service Management and Service Studies 2021-04-14, revised 2021-05-18. The reading list is valid from 2021-08-30. Aviv, Yossi. (2001). The Effect of Collaborative Forecasting on Supply Chain Performance. Management Science,

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-06/LL_SMMX14_eng_Autumn21_rev210518.pdf - 2026-09-08

Kursguide - Course Syllabus Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2021-09-15 to be valid from 2022-01-17, spring semester 2022. General Information Language of instruction: English Learning outcomes Course design Assessment The examiner, in consultation with Disability Support Services, may deviate from the regular

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-09/Kp_SMMM40_eng_VT22.pdf - 2026-09-08

LL_SMMV39_eng_HT21_rev_210830 Reading list for Value Creation and Innovation in Tourism (SMMV39), 15 hp The reading list was approved by the Board of the Department of Service Management and Service Studies 2020-04-22, revised 2021-08-30. The reading list is valid from 2021-11-01. Alsos, Gry Agnete, Eide, Dorte & Madsen, Einar Lier. (eds.) (2014). Handbook of Research on Innovation in Tourism Indu

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-09/LL_SMMV39_eng_HT21_rev_210830.pdf - 2026-09-08

Kursguide - Course Syllabus • • • • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2019-03-20 and was last revised on 2021-10-06. The revised syllabus applies from 2022-03-28, spring semester 2022. General Information The course is included in the second semester of the Master of Science (120 credits) programme in Service

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-10/SMMV26_eng_VT22_rev_211006.pdf - 2026-09-08

LL_SMMM40_eng_VT22_beslut_211117 Reading list for Service Management: Master´s (120 credits) Thesis, 30 credits, (SMMM40) The literature was approved by the Board of the Department of Service Management and Service Studies 2021-11-17. The literature is valid from 2022-01-17. Booth, Wayne C., Colomb, Gregory G. & Williams, Joseph M. (2008). The Craft of Research. Chicago: Chicago University Press.

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-11/LL_SMMM40_eng_VT22_beslut_211117.pdf - 2026-09-08

LL_SMMV21_eng_VT22_beslut_del_211027 Reading list Methods in Social Sciences (SMMV21), 15 credits. The reading list was approved by the Board of the Department of Service Management and Service Studies 2019-11-13, latest revised 2021-10-27. Litteraturlistan börjar gälla 2022-01-17. Best, Joel. (2012). Damned Lies and Statistics: Untangling Numbers from the Media, Politicians, and Activists. Berkel

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-11/LL_SMMV21_eng_VT22_beslut_del_211027.pdf - 2026-09-08

LL_SMMX22_eng_VT22_211126 Reading list for Service Development and Entrepreneurship (SMMX22), 15 credits. The reading list was approved by the Board of the Department of Service Management and Service Studies 2020-12-09, revised 2021-11-26. The reading list is valid from 2022-03-28. Alacovska, Ana. (2018). Informal creative labour practices: A relational work perspective. Human Relations,71(12): p

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2021-12/LL_SMMX22_eng_VT22_211126.pdf - 2026-09-08

Kursguide - Course Syllabus • • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2021-12-15 to be valid from 2022-08-29, autumn semester 2022. General Information The course is offered as a freestanding course and as an elective course in the Master's programme in Service Management, SASMA, 180 credits. Language of instruct

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2022-02/Kp_SMAA40_eng_HT22.pdf - 2026-09-08

LL_SMAB35_eng_HT22_rev_220512 1 Reading list for Digitalization and Services (SMAB35), 15 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 2019-08-30, last revised 2022-05-12. The reading list is valid from 2022-08-29. Belk, Russel. (2014). You are what you can access: Sharing and collaborative consumption online. Journal of Business Re

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2022-05/LL_SMAB35_eng_HT22_rev_220512.pdf - 2026-09-08

LL_SMMX37_eng_HT22 Reading list for Social Sustainability (SMMX37), 7,5 credits The reading list is approved by the Board of the Department of Service Management and Service Studies 2022-05-25. The reading list is valid from 2022-10-31. Alves de Matos, Patricia. (2018). "Precarity, gender capital and structures of (dis)empowerment in the neoliberal service economy." In Gender, Work and Migration:

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2022-05/LL_SMMX37_eng_HT22_220525.pdf - 2026-09-08

LL_SMAA40_eng_HT22_220525 Reading list for Risk and crisis management (SMAA40), 7,5 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 2022-05-25. The reading list is valid from 2022-09-29. Boholm, Åsa & Corvellec, Hervé. (2011). A relational theory of risk. Journal of risk research. 14 (1- 2), pp. 175-190. Le Coze, Jean‐Christophe. (2015

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2022-06/LL_SMAA40_eng_HT22_220525_revDekker_220614.pdf - 2026-09-08

LL_SMMV11_eng_HT22_rev220608 Reading list for Introduction to service management (SMMV11), 7,5 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 2019-04-24, latest revised 2022-06-08. The reading list is valid from 2022-08-29. Adib, Amel & Guerrier, Yvonne. (2003). The interlocking of gender with nationality, race, ethnicity and class: t

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2022-06/LL_SMMV11_eng_HT22_rev220608.pdf - 2026-09-08

LL_SMMV13_eng_HT22_rev_220607 Reading list for Introduction to Retail (SMMV13), 7,5 credits The reading list was approved by the Board of the Department of Service Management and Service Studies 2019-04-24, last revised 2022-06-07. The reading list is valid from 2022-09-29. Arnould, Eric J. (2005). “Animating the big middle”, Journal of Retailing, Vol. 81 No. 2, pp. 89‐96. Brighenti, Andrea. M., &

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2022-06/LL_SMMV13_eng_HT22_rev_220607.pdf - 2026-09-08

LL_SMMX15_sve_HT22_rev_220601 Litteraturlista för Introduktion till hållbarhet (SMMX15) 7,5 hp Litteraturlistan är fastställd av styrelsen för institutionen för service management och tjänstevetenskap 2020-04-22, senast reviderad 2022-06-01. Litteraturlistan börjar gälla 2022-09-29. Arias-Maldonado, Manuel. (2016). The anthropocenic turn: Theorizing sustainability in a postnatural age. Sustainabil

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2022-06/LL_SMMX15_sve_HT22_rev_220601.pdf - 2026-09-08

Welcomeletter_SMAA40_Risk_HT22_bakgrund Welcome! Welcome to the course "Risk and crisis management"! In this course you will get an introduction to different social theories on risk. In the other half of the course there will be applied lectures and workshops. During the course you will discuss how risk should be managed and how safety could be created with the aim to avoid crisis in business and

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2022-07/Welcomeletter_SMAA40_Risk_HT22_bakgrund.pdf - 2026-09-08