Changing brand perceptions: Nespresso’s efforts to be perceived as a sustainable coffee brand
Purpose: The purpose of this paper is to analyse the misalignment between brand vision and brand image. Particular emphasis is placed upon the role of customers’ perceptions when it comes to shaping the brand image. Literature review: The analysis of the misalignment between brand vision and brand image was based on the theories of brand perception and on the vision-image gap as well as on cogniti