BRANCHLESS BANKING IN KENYA – DOES MOBILE BANKING AND AGENT BANKING HAVE THE POTENTIAL TO LIFT THE WELFARE OF LOW-INCOME INDIVIDUALS?
Branchless banking, the use of alternative delivery channels such as mobile banking and agent banking, is becoming increasingly popular among commercial banks in Kenya and in other developing countries. It is believed to reach the low-income and rural individuals as well as making these individuals better off. This study is an attempt to examine whether the use of mobile banking and agent banking